Refunds & Returns Policy

Refunds & Returns Policy
SIGNET TERRACE FLOWER SHOP Pty Ltd trading as Signet Flowers
Registration No. 2025/102813/07
Version 1.0
Effective Date: 25 June 2026

1. Purpose
   This Refunds and Returns Policy forms part of the Terms and Conditions of SIGNET TERRACE FLOWER SHOP Pty Ltd trading as Signet Flowers ('Signet Flowers'). It is intended to comply with the Consumer Protection Act, 2008 (CPA) and applies to all purchases made through our website, in-store or by any other sales channel.

2. Perishable Products
   Fresh flowers, plants and other perishable products are time-sensitive and cannot ordinarily be returned once delivered. If your order arrives damaged, defective or materially different from what was ordered, please notify us within 24 hours of delivery by emailing gifts@SignetFlowers.co.za together with clear photographs and your order number.

3. Resolution of Perishable Product Issues
   Where a valid claim is confirmed, Signet Flowers may, at its discretion, replace the product, provide a store credit or refund the purchase price where replacement is not reasonably possible or otherwise required by law.

4. Flower Care
   Recipients are responsible for following the flower care instructions supplied with the arrangement. Signet Flowers cannot accept responsibility for deterioration resulting from improper care after delivery.

5. Product Substitutions
   Due to seasonal availability and supplier constraints, Signet Flowers reserves the right to substitute flowers, containers, colours or gift items with products of similar style, quality and equal or greater value while maintaining the overall presentation of the arrangement.

6. Lifestyle and Non-Perishable Products
   Non-perishable products may be returned within 30 days of delivery provided they are unused, in their original packaging, accompanied by proof of purchase and remain in a resalable condition.

7. Non-Returnable Products
   The following items are not eligible for return unless required by applicable law: gift cards or vouchers; personalised or custom-made products; perishable goods after acceptance; products damaged through misuse; and products returned outside the applicable return period.

8. Change of Mind
   Returns based solely on a change of mind or personal preference are accepted only where permitted by the CPA and where the product remains unused, unopened and suitable for resale. Delivery or collection charges may not be refundable.

9. Refund Process
   Approved refunds will be processed to the original payment method wherever possible within 5 to 7 business days after the returned product has been inspected. Where payment was made in cash, refunds may be processed by electronic funds transfer or another agreed method.

10. Consumer Rights
    Nothing in this Policy limits or excludes any rights afforded to consumers under the Consumer Protection Act, 2008 or any other applicable South African legislation.

11. Contact Details
    SIGNET TERRACE FLOWER SHOP Pty Ltd trading as Signet Flowers
    82 Gemsbok Avenue, Extension 8,
    Email: info@Signet Flowers.co.za
    Website: www.Signet Flowers.co.za